Privacy Policy
Your privacy is a priority to us.  We do not like our personal information banded around, so we believe that yours should not be either, so we go to great lengths to ensure your information is protected.
Emergent Crown’s Privacy Policy covers the collection, use and disclosure of personal information that may be collected anytime you interact with us - such as when you visit our website, when you place orders with us for products and services, or when you interact with our sales or customer service teams. Please take a moment to read the following to learn more about our information practices, including what type of information we gather, how we use this information and for what purposes, and to whom we disclose the information.

Emergent Crown Contract Office Furnishings Limited is committed to upholding the eight Data Protection Principles of good information handling practice.

Data must be: 

  • fairly and lawfully processed;
  • processed for limited purposes;
  • adequate, relevant and not excessive;
  • accurate;
  • not kept longer than necessary;
  • processed in accordance with the data subject’s rights;
  • secure;
  • not transferred to countries without adequate protection.
These principals are intended to protect the rights of individuals about whom we record personal data. For further information on Data Protection please go to the website of the Data Protection Registrar. If you have any questions concerning personal information or if you wish to see details of the information held about you, please contact our Support Team.

What information we hold about you and where we obtain this from;

The personal data that we collect about you may include the following information:
Personal data you provide to us in person, via our website or by telephone
Personal data you provide when you enquire about our services, or when you purchase a product or service, through us.
General information about you, such as your name, address, contact details and telephone number
Personal data you provide if you subscribe to any of our mailing or newsletter services
Financial details, such as your bank account and card details are not held
Information about your use of our website such as your IP address, which is a unique number identifying your computer, including personal data gathered using cookies.
We collect your personal data from you as a controller when we provide quotations for products or services you have requested.
We also collect information from publicly available sources and third party databases made available to the industry such as CreditSafe for the purposes of reducing fraud and financial crime as well as any other third party databases where your personal data may be held, provided such third parties have a lawful basis on which to share such personal data with us.

Why we record this data

Customer Administration
We collect data in order to conduct our business and to develop and improve our product and services to our customers. Information (such as name, address, and contact details) and other information is collected in order to bill our customers, manage and maintain customer accounts and provide products and services to them.
Your data is critical to your business, so it is essential that you are in control of it. We only hold your customer and contact information for the purpose of setting up your account, delivering the goods/services and billing for those goods/services. We do not store or hold any payment information. We will never ask you for any other information, personal or otherwise, unless it is absolutely necessary. We will not store that information.
We do not share any of your information or data with anyone unless we are required by law enforcement authorities or under the direct instruction of a Court.

How we use your personal data and the lawful basis for doing so

Where we are relying on a basis other than consent
We may rely on one or more of the following legal bases when processing your personal data for the following purposes:
We may exchange information with reference agencies through various databases to help us check information provided and also prevent fraudulent use of our products/services.
Purposes for which we process your personal data and the basis on which we can do this (this is what the law allows)
In order to perform our contractual obligations to you. This would include fulfilling your requests for products and services we offer and maintaining these;
The processing is necessary in connection with any contract that you may enter into with us
To administer your account, including financial transactions relative to the services we offer;
The processing is necessary in connection with any contract that you may enter into with us
To assist in the prevention and reduction of fraud and other financial or cyber-crime;
The processing is necessary for us to comply with the law and our legal requirements
In the interests of security and to improve our Customer service, telephone calls you make to us may be monitored and/or recorded;
The processing is necessary to pursue our legitimate interest in the management and operation of our business

Why we collect personal information
We collect your personal information because it helps us to provide our Customers with the highest level of Customer Service. It enables us to keep you posted on the latest product announcements, special offers, and events that you might like to hear about.
What information we collect and how we may use it
There are a number of situations in which your personal information may be collected and used again at a later date. For example:
Our sales team will ask you for various pieces of information such as your name, address, telephone number, and e-mail address to be able to place an order with us.
Our accounts department will need an invoice address and will check your company’s credit scoring if you are setting up an account with us.
We may ask for more information when you’re discussing a service issue on the phone with our customer service team.
If you request a brochure on our website or fill in an online form such as request a quote, request a visit or request a callback the information you submit will be kept.
This information may be used by our marketing department to send you product updates, company news and special offers. If you do not wish to receive any such communications please inform the person you are giving the information to over the telephone. If you would like to request that you do not receive information from us in the future please e-mail
When we disclose your information
Emergent Crown takes your privacy very seriously, and as a result we do not sell or rent your contact information to any other company – ever.

Marketing and selling

We collect personal information from you through online registration forms, telephone conversations and e-mails, for market and product analysis in relation to the services we provide only. We process personal information collected via our websites in order to:
  • Provide you with information about our products and services
  • Provide you with offers of related these products and services
  • Conduct specific marketing campaigns
  • Assist us in meeting customer expectations in evolving new products
  • Inform you about products and services (including those of others) that may be of interest to you
  • Data may also be stored concerning the way you use and manage your account and the products or services that you request us to provide.

How we contact you about other products and services

We may from time to time process your personal data to let you know about similar products and services that may be of interest to you. This is because we value your custom and we pride ourselves in offering professional and tailored advice which meets your specific service needs. This includes keeping you informed on the latest industry trends or details of any offers or promotions relating to the products and services we provide to you. We may contact you by post, telephone or e-mail. You will be given the option to stop receiving any communications from us in this regard at any time however please note that this will not affect us contacting you about the servicing of products that you have specifically requested from us.
We will only contact you about other products and services providing we have your consent to do so. To opt in or opt out, or to amend your existing preferences, please email;

Who we pass your personal data to

We may need to pass your personal data to other companies which may include:
Organisations that have a specific role laid out in law, such as statutory bodies, regulatory authorities and other authorised bodies
Other organisations where we have a duty to or are permitted to disclose your personal information by law, for example if we received a valid request from the Police or other third-party organisation in the interest of preventing and detecting crime
Fraud prevention agencies and operators of registers available to the industry to check information and prevent fraud
Credit reference agencies to check your credit history or identification. This check will be recorded on your credit reference file without affecting your ability to apply for credit or other financial products
Third parties we use to recover money you may owe us or to whom we may sell your debt

Your rights

We will only store your data for as long as is necessary to comply with the requirements of your supply contract(s) and any legal obligations or lawful processing conditions that may exist as a result. You have a number of rights concerning the personal information we use, which you may ask us to observe. In some cases, even when you make a request concerning your personal information, we may not be required, or be able to carry out your request as this may result in us not being able to fulfil our legal and regulatory obligations under the lawful processing conditions under which we hold your data or because there is a minimum statuary period of time for which we have to keep your information. If this is the case, we’ll let you know our reasons.
You can ask us to:
  • Provide a copy of your personal information
  • Correct or delete unnecessary or inaccurate personal information
  • Restrict or to object to the use of your personal information at any time
  • Object to any automated decision, including profiling which may have been used by external agencies when providing a quote for the service you have requested. Where an automated decision has been made we will advise you of this and of your rights
  • Provide your personal data in a structured, commonly used and machine-readable format and to have your personal data transferred to another controller. This right only applies where our processing of your personal data is automated, and the processing took place initially with your consent or for the performance of a contact with you
  • Withdraw your consent at any time where we rely on your consent to use your personal information. Where your consent is withdrawn, your previous consent will remain valid in respect of our use of your information prior to the date you withdrew it, or if any marketing material has been sent prior to you advising that you don’t want us to contact you again. To do this please contact us on the details provided in the privacy policy.
  • If you have any questions or concerns about this privacy notice or your data protection rights, please contact us using our details set out at the beginning and end of this privacy notice.
You also have the right to make an enquiry or to complain to the Information Commissioner’s Office (ICO) if you are unhappy with our use of your data, or if you think we have breached a legal requirement. Further details about the ICO are available at:


Security and protection of data is our priority. Security features are built into all of our infrastructure to keep data protected at every layer of our network and facilities.
We invest in staff and technology to continually improve that security, protecting not only our infrastructure and operations.


Encryption brings an even higher level of security and privacy to our infrastructure and services. We hold your data in our data centres where it is protected by security technology like HTTPS, Transport Layer Security and firewalls.

How we protect your personal information
Emergent Crown put measures in place to ensure the security of this data.  These robust administrative, technical and physical measures are there to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.