Customer Satisfaction Questionnaire

If you would prefer to print the feedback form and fax it back to us please follow this link to download the PDF version PDF Feedback Form (new window).

As part of Emergent Crown's commitment to continuous improvement within our quality systems, we would appreciate your comments regarding your dealings with us. We therefore would respectfully request that you complete the following questionnaire: *

A) Your information:

Your first name*

Your surname*

Your company*

Telephone*

Your email*

Our reference* (found on Acknowledgement/Delivery note/Invoice)

 Please put me on Emergent Crown's email list for product updates.

 Please do not distribute my name to email lists other than for Emergent Crown.

B) Please rate your experience with Emergent Crown:

1. When you initially contacted Emergent Crown, rate our performance - helpfulness and reply time:
2. When you asked us, please rate the Technical Advice that we gave you - speed and accuracy:
3. Before your delivery, please rate the prior Notice of Delivery that we gave you - accuracy and promptness:
4. When you received your delivery, please rate our performance - meeting the acknowledged date:
5. When you received your delivery, please rate our installation team - smart, courteous and helpful:
6. Having received your delivery, please rate the products/service - quality and value for money:
7. If you experienced any problem, please rate our response - helpfulness and promptness:
8. Having used Emergent Crown, please rate our overall performance:

C) Additional comments

  


Thank you for time completing this questionnaire.

© 2001 Emergent Crown